Service Guarantee

Last updated: July 14, 2025

Our Commitment

At AlpacaShoPro, we are committed to providing reliable, secure, and user-friendly services to both event organizers and participants. This page outlines our service commitments and what you can expect from our platform.

1. Platform Availability

We strive to maintain high platform availability and reliability:

Target uptime of 99.5% for core platform functions
Scheduled maintenance performed during off-peak hours
Advance notice provided for planned maintenance
24/7 monitoring of critical system components

While we work hard to maintain high availability, occasional downtime may occur due to maintenance, updates, or unforeseen issues.

2. Data Security & Privacy

We are committed to protecting your data and privacy:

SSL encryption for all data transmission
Secure storage of personal and payment information
Regular security audits and updates
Compliance with applicable data protection regulations
No sharing of personal data without explicit consent

3. Payment Processing

We guarantee secure and reliable payment processing:

PCI DSS compliant payment processing
Multiple payment methods accepted
Real-time payment confirmation
Secure handling of all financial transactions
Transparent fee structure with no hidden charges

4. Event Listing Accuracy

We work to ensure event information is accurate and up-to-date:

Event organizers are responsible for accurate event details
Tools provided for organizers to update event information
Notification systems for event changes
Reporting mechanisms for incorrect information

While we provide the platform and tools, event organizers are ultimately responsible for the accuracy of their event listings.

5. Customer Support

We are committed to providing helpful customer support:

Response to inquiries within 24-48 business hours
Knowledgeable support staff familiar with the platform
Multiple contact methods (email, contact form)
Escalation procedures for complex issues
Documentation and resources for self-service support

6. Quality Assurance

We maintain quality standards for our platform:

Regular platform testing and quality checks
User feedback monitoring and implementation
Continuous improvement of platform features
Performance monitoring and optimization

7. Service Recovery

When issues occur, we are committed to prompt resolution:

Immediate notification of significant service disruptions
Clear communication about issue resolution progress
Priority support for affected users
Post-incident analysis to prevent future occurrences

8. Limitations

Our service guarantees are subject to the following limitations:

Services provided "as is" without warranty of any kind
No liability for indirect or consequential damages
No compensation for service interruptions or issues
Third-party service dependencies may affect our service
Force majeure events may impact service availability

Best Effort Commitment

While we strive to meet these service standards, they represent our best effort commitments rather than contractual guarantees. We continuously work to improve our services and exceed user expectations.

9. Feedback & Improvement

We value your feedback to improve our services:

Regular user surveys and feedback collection
Feature requests and suggestions welcome
Transparent communication about platform updates
User-driven improvements and enhancements

10. Contact Information

For service-related questions or concerns:

Email: info@alpacashopro.com
Subject Line: "Service Guarantee Inquiry"

This service guarantee is part of our overall Terms of Service and should be read in conjunction with our Refund Policy and Acceptable Use Policy.