alpaca_sho_pro

Refund Policy

Last updated: July 14, 2025

1. Platform Role

AlpacaShoPro serves as a technology platform that:

  • Facilitates event registration and payment processing

  • Connects event organizers with participants

  • Provides tools for organizers to manage their events and refund policies

  • Assists with communication when refund disputes arise

The event organizer is the merchant of record for all transactions and is solely responsible for refund decisions.

2. Refund Responsibility

All refund decisions are made by the event organizer based on their published refund policy. Common scenarios where organizers may offer refunds include:

  • Event cancellation by the organizer

  • Event postponement without acceptable alternative dates

  • Significant changes to event details (location, time, format)

  • Participant cancellation within the organizer's specified timeframe

Each organizer sets their own refund terms, which you can review on the event page before registering.

3. How to Request a Refund

Step 1: Contact the Event Organizer

  • Contact the event organizer directly through their event page or provided contact information

  • Include your registration details and reason for refund request

  • Reference their specific refund policy terms

  • Allow reasonable time for the organizer to respond (typically 2-3 business days)

Step 2: Platform Facilitation (If Needed)

If you cannot reach the organizer or need assistance with communication:

  • Contact AlpacaShoPro support at info@alpacashopro.com

  • Include your registration confirmation number and evidence of attempted contact with the organizer

  • We will attempt to facilitate communication between you and the organizer

  • Final refund decisions remain with the event organizer

4. Event Organizer Refund Policies

Event organizers have full discretion to set their refund policies, which may include:

  • Specific cancellation deadlines (e.g., 48 hours before event)

  • Partial refunds for late cancellations

  • No-refund policies for certain types of events

  • Transfer policies allowing registration changes to other participants

  • Credit or voucher systems for future events

Always review the specific refund policy for each event before completing your registration.

5. Platform Technical Issues

If technical problems with the AlpacaShoPro platform prevent you from:

  • Completing your registration

  • Accessing event materials or virtual event links

  • Participating in the event due to platform issues

Contact our support team immediately. We will work with the event organizer to resolve the issue or facilitate an appropriate resolution, which may include a refund at the organizer's discretion.

6. Processing Fees

When refunds are processed by event organizers:

  • Payment processing fees may not be refundable

  • The refund amount and any applicable fees are at the organizer's discretion

  • Fee information is displayed during the registration process

7. Special Circumstances

Force Majeure Events

In cases of events beyond reasonable control (natural disasters, government restrictions, health emergencies), AlpacaShoPro encourages organizers to work with participants on fair solutions, which may include:

  • Event rescheduling with honor of original registrations

  • Full or partial refunds as determined by the organizer

  • Event credits for future use

Organizer Non-Response

If an event organizer becomes unresponsive:

  • Contact AlpacaShoPro support with documentation of your attempts to reach the organizer

  • We will make reasonable efforts to contact the organizer on your behalf

  • In extreme cases, we may provide assistance in escalating the matter

8. Dispute Resolution

If you disagree with an organizer's refund decision:

  • First, attempt to resolve the matter directly with the event organizer

  • If unsuccessful, contact AlpacaShoPro support for communication facilitation

  • We will review the case and organizer's policy within 2-3 business days

  • Our role is limited to facilitating communication and ensuring policy compliance

  • Final refund decisions remain with the event organizer

9. Contact Information

For platform-related inquiries and facilitation assistance:

This policy is part of our overall Terms of Service and should be read in conjunction with our Acceptable Use Policy.